Follow the contractual notification route
The insured or broker should notify the designated contact within the time and in the manner required by the policy. A website enquiry does not replace this step.
Incident information.Clearly coordinated.
Within the agreed scope, we help organize incident records, timelines and communication. Submit formal notices through the channel specified in the policy or contract; related decisions rest with the responsible institution.
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Organize documents
We can help organize policy references, event timelines, photographs and contact details, identifying information still needed.
Coordinate communication
Within the agreed scope, help coordinate information between brokers, relevant institutions and appointed specialists.
Urgent matters
For immediate danger to people or property, contact local emergency services and follow site safety procedures. Notify the designated contact as required by the contract.
Contract decisions rest with the relevant institution
GoldenStone does not make contract, liability or incident-related determinations. These matters are handled by the responsible insurance or reinsurance institution under the contract.
Information to prepare for the conversation.
Preserve information where safe and practical, and follow the notification routes and time requirements in the policy or contract.
Basic details
Project or policy reference, facility address, incident timing, site contact and the responsible institution already contacted.
Facts & site records
An account of events, available photographs, affected-asset schedules, site records and relevant documents. Distinguish confirmed facts from information still being established.
Operational impact
Affected production or services, critical equipment, utilities, supply-chain connections and response measures already taken.
Follow-up communication
Record contacts, requests received, documents provided and outstanding information. Related contractual matters are handled by the responsible institution.
Bring your project into the conversation.
Start with your market, industry and information needs.